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    FAQ

    How do I contact customer service ?

    • Chat to us on email : support@petsexpress.co.za or click that question mark in the bottom right hand corner of your screen.

    • Chat to us on WhatsApp: 071 646 1127. Yes - we have WhatsApp - pop us a message if you have - or a bunch of questions.

    How long will my order take ?

    • Western Cape 2-3 days

    • Gauteng 4-5 days

    • Kwazulu Natal 4-5 days

    • Outlying areas 5-7 days

    If you just want to simply sit back and have your order arrive at the same time every month, why not have a look at Autoship at checkout! Try today for the first time and get 10% off !

     

    Do you deliver to my area ?

    Yes ! We use Fastway Couriers to deliver to all over South Africa ! Including farms outside of towns. Far out areas usually have slightly longer delivery times !  A full list of FastWay depots can be found on their site!

    How much is shipping ?

    It's FREE if you spend over R500.00 - and a flat rate of R80 if under R500.00.

    How do I track my order ?

    We send you an email when the parcel leaves us ! Every time our courier service updates that parcel we send you an sms - to keep you in the loop ! If something is wrong and you really can’t track your order - just contact our customer service ! You are in good paws! PS: You can also go onto the FastWay site and enter your tracking number!

    What is Autoship ?

    It's the best! You just tell us what you want and how often - we do the rest. Going on holiday ? Want to stop the service ? No problem - you can pause, cancel, change items or their frequency in the Autoship setup super easily !

    Do you ship to P.O boxes ?

    No, sorry ! We do ship to your work or home or farm though !