How do I contact customer service ?
Chat to us on email : firstname.lastname@example.org or click that question mark in the bottom right hand corner of your screen.
Chat to us on WhatsApp: 071 646 1127. Yes - we have WhatsApp - pop us a message if you have - or a bunch of questions.
How long will my order take ?
Western Cape 2-3 days
Gauteng 4-5 days
Kwazulu Natal 4-5 days
Outlying areas 5-7 days
If you just want to simply sit back and have your order arrive at the same time every month, why not have a look at Autoship at checkout! Try today for the first time and get 10% off !
Do you deliver to my area ?
Yes ! We use Fastway Couriers to deliver to all over South Africa ! Including farms outside of towns. Far out areas usually have slightly longer delivery times ! A full list of FastWay depots can be found on their site!
How much is shipping ?
It's FREE if you spend over R500.00 - and a flat rate of R80 if under R500.00.
How do I track my order ?
We send you an email when the parcel leaves us ! Every time our courier service updates that parcel we send you an sms - to keep you in the loop ! If something is wrong and you really can’t track your order - just contact our customer service ! You are in good paws! PS: You can also go onto the FastWay site and enter your tracking number!
What is Autoship ?
It's the best! You just tell us what you want and how often - we do the rest. Going on holiday ? Want to stop the service ? No problem - you can pause, cancel, change items or their frequency in the Autoship setup super easily !
Do you ship to P.O boxes ?
No, sorry ! We do ship to your work or home or farm though !